Contact Us
There are options to help you get the assistance you need from the Chit Chats team. Find the answer to your inquiry from the topics below.
Urgent Inquiries
Need to speak to a member of our team? Have a question about a shipment at one of our branches? Reach out during their hours.
It looks like your current branch is: X
Phone: X
(Toll-free) Billing, branch inquiries and soutien aux clients en français 1-844-842-8777
Please visit our locations page to find branches near you.
Technical Inquiries
For any technical inquiries, please reach out to your nearest branch.
General Inquiries
New to Chit Chats, have feedback to share or need help with your account?
Tracking Inquiries
Check our tracking pages for the latest updates on your shipments.
Please note, the information available to our team is the same information displayed on our tracking pages.
Our Partner Carriers
If your shipment has an update from our partner carrier please contact them for further information.
Canada Post
General inquiries: 1-866-607-6301
Undeliverable inquiries: 1-800-267-1177Canada Post service alerts
File a Canada Tracked insurance carrier claim*.
*Claims can take up to 90 business days.
USPS
Phone: 1-800-275-8777
Email: fast@usps.gov
File a U.S. USPS carrier claim.
File an International USPS carrier claim.
Asendia
Contact our support team directly for any additional inquiries.
Canpar (Courier pickups)
Phone: 1-800-387-9335
Email: customerservice@canpar.com
Contact Canpar directly for assistance on cancelling pickups after the cancellation window. File a Canpar pick up claim.
Shipping Regulations
Need clarification on shipping restrictions or whether Chit Chats can accommodate your items?
Claims
Provides coverage from the moment Chit Chats receives your package.
Cabrella
File or check the status of a claim.
Learn which items are eligible for coverage and see insurance terms and conditions.
Carrier Insurance
Limited coverage is available for eligible postage types and services.
File a U.S. USPS carrier claim.
File an International USPS claim.
File a Canpar (courier pickups) or Post (Canada Tracked) claim
Business Inquiries
Have ideas for a business opportunity or potential partnership?
Setting up a U.S. Returns Account
Chit Chats needs additional permissions to bring your return shipments back into Canada.
To register for a federal business number, please visit the Canada Revenue Agency website.
To register your business for CARM, please visit the CBSA website.
If you are having trouble with setting up your U.S. Returns Account or submitting a returns Power of Attorney, our team can help.
Quick Answers to FAQs
Find answers in our Help & Support library. Learn more about features, find step-by-step guides, troubleshooting tips and other resources for using our platform.